This could be related to Microsoft and windows updates.  Ensure you have automatic windows upgrades activated. To check, click the RH mouse button on the icon 'My Computer' or 'Computer', go to Properties. Click on the windows update option and search for Microsoft upgrades.
Kiincare uses Microsoft .NET and Microsoft Sql Express to manage it's database and requires all Microsoft upgrades to be installed on your computer. This will affect the performance of Kiincare if these upgrades have not been installed.